Valor Customers Support Services complement our industry-leading software products with a high-value blend of technical support, the latest software updates for all purchased products and support services designed to address lowering the total cost of ownership. This offering supports customers throughout the application lifecycle to maximize return on investment and leverage their current software investments as they evolve into the progressive technologies of tomorrow. Valor’s support organizations include responsive teams of specialists committed to delivering world-class customer support. With direct offices in all major geographic locations, and Value Added Resellers in many others, Valor’s on-the-ground footprint enables a localized support infrastructure for organizations of all sizes.

Value Added Service

Product Training

In addition to providing maintenance and service to customers, Valor support teams also provides value added services that customers may purchase in the form of post-installation training, enhancement training, and selective training courses.

Post-installation training are training programs designed to prepare the site and users’ for the usage of the product, with no pre-existing knowledge expected.

Enhancement Training are material strengthening training course. Advanced topics going into more details of product modules or concepts and reiterating some content and concepts to strengthen the users’ understanding of the material is the main purpose of these courses.

Selective training courses are those courses specially designed to focus on a selective set of modules or concepts. These are normally not included in the Post-installation training, and sometimes not relevant in the Enhancement training due to their scope.

Scheduling of training courses are done through local Regional Support Centers.

»Click here  to view a full list of Valor’s support offices

»Click here to visit our support portal